Warranty Policy

We operate a policy of continuous improvement in the development of our products. Occasionally, we will carry out a Field Service Action on vehicles that have already been sold to apply an improvement that we have made in our manufacturing plants.

Every time that you visit us, we will check your vehicle for the presence of any outstanding Field Service Actions. They will carry these out for you without charge regardless of whether you purchased the vehicle as new or whether the vehicle is pre-owned. If you have purchased a pre-owned Ford vehicle, we invite you to check possible outstanding Field Service Actions and to have your vehicle updated.

We hope that this will contribute to increase your satisfaction and at the same time, improve the security, reliability and resale value to your vehicle.

OVERVIEW

If any part of the vehicle requires repair or replacement as a result of a manufacturing defect, the part will be repaired or replaced completely free of charge by any Ford Authorized Dealer, regardless of any change of vehicle ownership during the warranty period

If any part of the vehicle requires repair or replacement as a result of a manufacturing defect, the part will be repaired or replaced completely free of charge by any Ford Authorized Dealer, regardless of any change of vehicle ownership during the warranty period

PAINT SURFACE WARRANTY

Your Ford vehicle benefits from a Ford Paint Surface Warranty that is operated through Ford Authorized Dealers.

If the paint surface of the vehicle body requires attention due to a manufacturing defect, the necessary repairs will be performed completely free of charge by any Ford Authorized Dealer, regardless of any change in vehicle ownership during the Warranty period.

PERFORATION WARRANTY

Your Ford vehicle benefits from a Ford Perforation Warranty that is operated through Ford Authorized Dealers.

If any part of the original bodywork of the vehicle is perforated by rust corrosion, the panel(s) affected by the perforation will be repaired or replaced by any Ford Authorized Dealer, completely free of charge, regardless of any change in vehicle ownership.

Note: The term ‘perforation’ means a hole that penetrates through the bodywork caused by corrosion from the inside or underside as a result of faulty manufacture.

The term ‘bodywork’ does not include road wheels and attachments such as bright trim, bumpers, moldings and hinges. The load platform, the tipper, the body or equipment fitted on the Ford Transit are also excluded.

WARRANTY ON REPAIRED OR REPLACED PARTS

All genuine Ford branded parts fitted during warranty repairs are covered for the balance of the original warranty period.

Note: Parts replaced under Ford warranties will not be returned to the customer.

OWNER’S RESPONSIBILITY

Your Owner’s Manual and this Service Portfolio describe the proper care and use of your vehicle. Proper care and use minimize the risk of major repair expenses resulting from misuse, neglect or inadequate servicing. If you decide to sell your vehicle, a full service history will enhance its resale value.

You should therefore:

  • present your vehicle to an Authorized Dealer for any Warranty repair as soon as possible. This will minimize the extent of any repair that may be required.
  • Have your vehicle serviced and repaired using genuine Ford parts or parts that conform to the specifications of genuine Ford parts.
  • Retain original invoices as evidence that your vehicle has been serviced in line with our recommendations. This may help eliminate improper maintenance as the potential cause of failure if your vehicle requires a Warranty repair.
  • Maintain the body and paintwork of your vehicle in line with our recommendations. See Owner’s Manual.

Note: If you do not have your vehicle serviced in line with our recommendations, the Warranty on affected parts will be invalidated.

Note: If you do not have the body and paintwork checked in line with our recommendations, the Perforation Warranty will be invalidated.

Note: Retaining original invoices is particularly important when you have chosen not to use an Authorized Dealer for servicing or non-Warranty repairs. You may need these invoices when exercising your rights under the Warranty to prove that our recommendations have been followed and that appropriate specification parts that has been used. To avoid uncertainty, all invoices should include the name and address of the dealer and also the name of the manufacturer or supplier of the parts that have been used.

WHAT IS NOT COVERED BY THE WARRANTIES

Ford is not responsible for any repair or replacement that is required as a direct result of:

  • Damage caused by neglect, flooding, accident, rallying, racing or any other improper use.
  • Normal wear and tear.
  • Failure to properly maintain the vehicle in accordance with Ford maintenance schedules and service instructions.
  • Failure to properly maintain paint and bodywork by regular cleaning in accordance with Ford instructions.
  • Unauthorized modifications of the vehicle or its components.
  • Refilling or topping up with incorrect specification fuel. See Owner’s Manual.
  • Compressed natural gas and liquefied petroleum gas conversions that are not approved by Ford.
  • Use of alternative fuels in concentrations that exceed 7% bio-diesel or 10% bio-ethanol (excludes Ford flexible fuel vehicles).
  • Use of supplemental additives and flushing agents for fuel or engine oil (unless specified as part of a Ford service requirement).
  • Failure to rectify on a timely basis any paint or corrosion damage identified during the body and paint check.
  • Factors beyond Ford control, such as: airborne contamination, storm damage, stone chips, scratches and the use of unsuitable cleaning agents.
  • Repairs using methods that have not been approved by Ford.
  • Failure to use genuine Ford branded parts and fluids or parts and fluids that match the quality of genuine Ford branded parts and fluids.

Repairs covered by Ford Warranties can be performed by only Ford Authorized Dealers except in case of emergency (for example remobilizing the vehicle if a Ford Authorized Dealer cannot assist).

OTHER EXCLUSIONS

The Ford Base Warranty, Ford Paint Surface Warranty and Ford Perforation Warranty exclude liability for any incidental or consequential damage incurred as a result of a defect covered by these Warranties including but not limited to inconvenience, cost of transportation, telephone calls, accommodation costs, loss of income and damage to property.

All Ford Warranties will be cancelled on any vehicle declared as a total loss by an insurance company or equivalent institution.

Performance enhancements

Ford does not approve or endorse any third party modifications or enhancements to the engine management system on its vehicles.

The engine management system contains safety related software. Unauthorized modification of this software may result in unexpected or hazardous behavior for the engine.

Such modifications could also, under certain conditions, lead to power train (engine, clutch, transmission, after treatment system) damage. Any consequential damage as a result of such modifications or enhancements are not covered by Ford Warranty or Ford Protect Warranty plans.

In addition, unauthorized modification may result in substantially poorer emission performance and potential premature mechanical failure.